Data Protection Policy

Privacy Policy – How PK9 Poker Keeps Your Data Safe

PK9 Poker takes your privacy seriously. This policy clearly outlines what data we collect, why we collect it, and how we keep it safe. No hidden agendas.

Last updated: 1 January 2026
SSL Secured
256-bit
Not shared with third parties
Data is never sold
Your Controls
At Any Time
Encrypted Storage
Secure Servers

Our Commitment

How PK9 Poker Protects Your Privacy

Your data is never sold

PK9 Poker never sells your personal information to third parties. Your name, contact details, and financial information are never passed on to advertisers.

Maximum Encryption

All data transfers are secured using 256-bit SSL encryption, ensuring your information cannot be read by anyone during transmission.

In Your Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Limited Retention Period

Data is not retained beyond what is necessary. It is deleted once legal obligations have been met or upon your request.

Protection of Children's Data

PK9 Poker does not knowingly collect information from anyone under the age of 18. Accounts belonging to minors are closed immediately.

Marketing Opt-Out

You can unsubscribe from promotional messages at any time. All marketing communications can be stopped with a single click.

01 Introduction

PK9 Poker ("we", "us", or "the platform") places the highest importance on your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

By using the PK9 Poker website or mobile app, you are agreeing to this policy. We recommend reading it in full before using the platform for the first time.

In plain terms: PK9 Poker uses your data solely to provide its services. It is never shared with advertising companies or unknown third parties.

This policy has been prepared in accordance with international data protection regulations and the guidelines of our licensing authority.

02 What Information We Collect

PK9 Poker collects two types of data – information you provide directly and information collected automatically.

Information you provide directly:

Identity Information

Name, date of birth, national ID number

Contact Information

Mobile number, email address

Address

Current and permanent address

Payment Information

BKash/Nagad/Rocket number (full number is not stored)

KYC Documents

Scanned copy of NID or passport

Support Conversations

What You Share With Support

Automatically Collected Information:

  • Device Information: Your phone or computer's model and operating system.
  • IP Address: For security and fraud prevention.
  • Gaming history: Which games you played and how long you spent playing them.
  • Transaction records: Complete history of deposits and withdrawals.
  • Login activity: When and where you logged in.

03 How Your Information Is Used

PK9 Poker uses your data exclusively for the following purposes:

  • Account Management: To create, verify, and keep your account secure.
  • Payment processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your issue as quickly as possible.
  • Fraud prevention: To detect and prevent illegal activity.
  • Legal obligation: To meet regulatory requirements.
  • Responsible Gaming: To monitor your gaming behaviour and identify potential problem gambling patterns.
  • Service improvement: To analyze overall usage patterns and improve the platform.

We Never We do not build advertising profiles using your data or share it with third-party advertisers.

04 Data Sharing & Disclosure

PK9 Poker does not sell your data. However, limited information may be shared in certain specific circumstances:

  • Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, or Rocket.
  • KYC verification services: Documents are shared with trusted third parties solely for identity verification purposes.
  • Legal obligation: Data may be disclosed in response to a court order or a lawful request from a government authority.
  • Fraud prevention: Information about suspicious activity may be shared with fraud detection services.
  • Business Changes: If PK9 Poker changes ownership, your data may be transferred to the new owner, but this policy will remain in effect.

In all cases, only the minimum necessary information is shared, and all parties involved are bound by confidentiality agreements.

05 Cookies & Tracking

Cookies and similar technologies are used on the PK9 Poker website and app.

Why cookies are used:

  • Essential cookies: To maintain login sessions and ensure site security. Disabling these cookies may prevent the site from functioning properly.
  • Functional Cookies: To remember your preferences, such as language settings.
  • Analytical Cookies: To understand overall usage patterns, but without identifying individual users.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

PK9 Poker does not use cross-site tracking or third-party ad network cookies.

06 Data Protection Methods

PK9 Poker employs industry-standard security practices to keep your data protected:

SSL/TLS Encryption

All data transfers are secured with 256-bit encryption

Secure Servers

Data Stored in Secure Data Centers

Two-Factor Login

OTP verification as an additional layer of security

24/7 Monitoring

Automated alerts for detecting unusual activity

Limited Access

Only authorized personnel have access to data on a need-to-know basis

Regular Audits

Regular independent security audits

No online platform can guarantee 100% security, but PK9 Poker takes every possible precaution. Keep your password strong and never share it with anyone.

07 Your Rights

You have the following rights regarding your personal information:

👁️
Right to Access

You have the right to know what information we hold about you.

✏️
Right to Rectification

You can request corrections to any inaccurate or outdated information.

🗑️
Right to Erasure

Under certain conditions, you may request that your data be deleted.

🚫
Right to Erasure

In certain cases, you may request that the use of your data be restricted.

📤
Right to Portability

You may request a copy of your data in a machine-readable format.

❌
Marketing Opt-Out

You always have the right to opt out of promotional communications.

To exercise any of your rights, [email protected]-. We will respond within 30 days of receiving your request.

08 About Third-Party Links

The PK9 Poker platform may occasionally reference third-party services or software providers, such as information from game developers.

These third parties have their own privacy policies, which are independent of PK9 Poker. We recommend that you review each provider's policy separately.

PK9 Poker is not responsible for the privacy practices of third parties. However, we only work with trusted and reputable partners.

09 Policy Updates

PK9 Poker may update this Privacy Policy at any time. When changes are made:

  • The "Last Updated" date on this page will be changed.
  • For significant changes, you will be notified at your registered email address.
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

We recommend checking back on this page from time to time.

10 Contact Us

For any privacy-related questions, requests, or complaints, please reach out to us through the following:

Live Chat
24/7 Support in Bengali
Response Time
Within 30 days

For more information, please visit our Terms & Conditions and Responsible Gaming page as well.

Frequently Asked Questions

Common Questions About Account & Privacy

There are several reasons your account may be locked: repeated incorrect password attempts, detection of suspicious activity, or a pending KYC verification.

What to do immediately:
1. On the login page, click the "Forgot Password?" link and reset your password using the OTP sent to your registered mobile number.
2. If a password reset doesn't work, contact us directly via Live Chat. Our support team will verify your identity and restore access to your account within 24 hours.
3. If locked for security reasons, you may be required to submit KYC documents.

To avoid this in the future: use a strong password and enable two-factor authentication.

PK9 Poker believes in responsible gaming, so you always have the option to temporarily or permanently close your account.

Temporary Break (Cooling-Off): Go to the "Responsible Gaming" section in your account settings and set a cooling-off period from 1 to 90 days. You will not be able to log in during this time.

Long-Term Self-Exclusion: Account suspension is available for periods ranging from 6 months to 5 years.

Permanent closure: Email [email protected] or contact us via Live Chat. Any balance remaining in your account will be returned to your payment method, after which your account will be closed.

After permanent closure, personal data is retained for a specified period (typically 5 years) to meet legal obligations, after which it is deleted.

Your data is protected — play with confidence

Your privacy is our top priority at PK9 Poker. Join today and enjoy gaming with complete peace of mind.

18+ · Play Responsibly · Your Data Is Safe

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